1. Presentation of the website

Pursuant to Article 6 of Act No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website are informed of the identity of the various parties involved in its development and monitoring:

Owner :This website belongs to the company ARCOTEL SAS with a capital of €16,000 whose registered office is 18 rue de l'Arc de Triomphe, 75017 Paris - France, having for SIREN number 437 513 773 R.C.S. Paris and VAT FR90437513773.

Director of publication : M Charles MIMOUNI

Publisher : This website is published by Didier VAIRAC-PRADEL, a self-employed entrepreneur, whose registered office is 87 boulevard Voltaire 75011 Paris, SIREN number 509 976 916 Didier VAIRAC PRADEL, collects the user's personal data on behalf of Arcotel SAS , but do not store them under any circumstances.

Hosting company : This website is published by the company OVH, a limited liability company, whose registered office is 2 rue Kellermann - 59100 Roubaix - France, having for number SIREN 424 761 419 RCS Lille Métropole.

2. General conditions of use of the website and services offered

Please read these terms of use carefully before using the website.

The website constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The customer may not in any way reuse, transfer or exploit for their own account all or part of the elements or work on the website.

The use of the website implies full and complete acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, users of the website are therefore invited to consult them regularly.

Access to the website is possible 24 hours a day, 7 days a week, except in cases of force majeure or an event beyond the control of and subject to any breakdowns and maintenance necessary for the proper operation of the website and related equipment. Access to the service is made from a microcomputer connected to a telecommunications network allowing access to the website according to the communication protocols used on the Internet network.

3. Description of services provided

The purpose of the website is to provide information on all the company's activities.

Arcotel SAS endeavours to provide as accurate information as possible on the website However, it may not be held liable for any omissions, inaccuracies or deficiencies in the update, whether on its own account or on account of the third-party partners who provide it with this information.

All the information indicated on the website is given as an indication and is likely to evolve. Moreover, the information on the website is not exhaustive. They are subject to modifications that may have been made since they were put up online.

4. Contractual limitations on technical data

The website uses JavaScript technology. The website cannot be held responsible for material damages related to the use of the website. Furthermore, the user of the website undertakes to access the website using recent, virus-free material and with an up-to-date browser. The website is hosted by a service provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No 2016-679).

The objective is to provide a service that ensures the best accessibility rate. The hosting provider ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance, infrastructure improvement, infrastructure failure or if the services generate traffic deemed abnormal. Arcotel SAS and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines or computer and telephone equipment related to network congestion preventing access to the server.

5. Copyright / Intellectual Property Rights

The presentation and each of the elements, including the domain name, trademarks, logos, signs, drawings, illustrations, photographs, texts, graphics and other files appearing on this website, are protected by the laws in force on intellectual property, and belong to Arcotel SAS or are subject to authorization for use.

No element present on the website may be copied, reproduced, modified, republished, uploaded, distorted, transmitted or distributed in any manner whatsoever, under any medium whatsoever, in whole or in part, without the prior written consent of Arcotel SAS, with the exception of a strict use for personal, private and non-commercial use, without modification of the elements present on the website.

The following notice must appear on any authorised copy of all or part of the content of the website: ©Copyright . The photographs appearing on the website are not contractual.

Any other use of the website that is not expressly authorized would constitute an infringement of the rights of rights liable to counterfeiting punishable by articles L355-2 and following of the Intellectual Property Code.

6. Limitations of liability

Arcotel SAS acts as publisher of the website. Arcotel SAS is responsible for the quality and veracity of the content it publishes.

Arcotel SAS is responsible for the quality and veracity of the content it publishes. Arcotel SAS gives no guarantee, whether explicit or implicit, and assumes no responsibility for the use of this information.

The user is solely responsible for the use of such information.

Arcotel SAS cannot be held responsible for direct or indirect damage caused to the user's equipment when accessing the website, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.

Arcotel SAS cannot also be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the website. Interactive spaces (possibility to ask questions in the contact area) are available to users. Arcotel SAS reserves the right to delete, without prior notice, any content left in this space that contravenes the legislation applicable in France, in particular the provisions relating to data protection. If necessary, Arcotel SAS also reserves the right to hold the user liable under civil and/or criminal law, in particular in the event of a racist, insulting, defamatory or pornographic message, whatever the medium used (text, photograph, etc.).

7. Management of personal data

The customer is informed of the regulations concerning marketing communication, the law of 21 June 2014 for trust in the digital economy, the Data Protection Act of 06 August 2004 and the General Data Protection Regulation (GDPR: No. 2016-679).

In order to offer Internet users a better use of the website, Arcotel SAS wishes to collect certain information These aim to better know Internet users and to offer them a personalized use of the website.

Arcotel SAS respects the privacy of Internet users who visit the website and complies with the provisions relating to the protection of personal data.

7.1 Persons responsible for collecting personal data

For personal data collected as part of the user's navigation on the website, the responsible party for processing personal data is: . Arcotel SAS is represented by M Charles MIMOUNI, its legal representative.

Arcotel SAS is responsible for processing the data it collects and undertakes to comply with the legal provisions in force. In particular, it is the customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consent, with full information on the processing of their personal data and to maintain a register of processing in accordance with reality. Personal data are thus kept in accordance with the applicable law, i.e. for 1 year. Whenever processes personal data, takes all reasonable measures to ensure that the personal data are accurate and relevant to the purposes for which processes them.

7.2 Purpose of the data collected

Arcotel SAS may process all or part of the data :

  • To allow navigation on the website and management and traceability of the services ordered by the user: connection and website use data, billing, order history, etc... ;
  • To prevent and fight against computer fraud (spamming, hacking...) : computer equipment used for browsing, IP address, password (hash) ;
  • To improve navigation on the website: login and usage data ;
  • To conduct optional satisfaction surveys on : email address ;
  • To conduct communication campaigns (sms, email): phone number, email address.

Arcotel SAS does not sell the user's personal data, which are therefore only used out of necessity or for statistical and analytical purposes.

7.3 Right of access, rectification and objection

In accordance with European regulations in force, users have the following rights :

  • Right of access (Article 15 DGPS) and rectification (Article 16 DGPS), updating, completion of users' data right of blocking or erasing of personal data (Article 17 DGPS), when they are inaccurate, incomplete, ambiguous, out of date, or the collection, use, disclosure or storage of which is prohibited ;
  • Right to withdraw consent at any time (section 13(2)(c) DGPS) ;
  • Right to limit the processing of users' data (Article 18 DGPS) ;
  • Right to object to the processing of users' data (Article 21 DGPS) ;
  • Right to the portability of data provided by users, where such data are subject to automated processing based on their consent or on a contract (Article 20 DGPS) ;
  • Right to define the fate of users' data after their death and to choose to whom will communicate (or not) their data to a third party they have previously designated.

As soon as becomes aware of the death of a user and in the absence of instructions from him, Arcotel SAS undertakes to destroy their personal data, unless their storage is necessary for evidential purposes or to meet a legal obligation.

If the user wishes to know how uses his personal data, requests to rectify them or objects to their processing, the user may contact in writing at the following address :


- Processing of personal data

Arcotel SAS - 18 rue de l'Arc de Triomphe, 75017 Paris - France

In this case, the user must indicate to Arcotel SAS the personal data he would like to correct, update or delete, by identifying himself precisely with a copy of an identity document (identity card or passport).

Requests to delete personal data will be subject to the obligations imposed on by law, in particular with regard to the conservation or archiving of documents Finally, users of can file a complaint with the supervisory authorities, including the CNIL (https://www.cnil.fr/fr/plaintes).

The customer is reminded that, in accordance with the law of March 14, 2014, has the possibility to refuse to be solicited by a professional with whom he has no contractual relationship by registering on the site www.bloctel.gouv.fr .

7.4 Non-disclosure of personal data

Arcotel SAS will not process, host or transfer information collected on its customers to a country outside the European Union or recognised as "inadequate" by the European Commission without first informing the customer. Nevertheless, remains free to choose its technical and commercial subcontractors provided that they provide sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDR: No 2016-679).

Arcotel SAS undertakes to take all necessary precautions to preserve the security of the information and in particular that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to ' attention, the latter must inform the customer as soon as possible and inform him of the corrective measures taken. Moreover, Arcotel SAS does not collect any "sensitive data".

The user's personal data may be processed by subsidiaries and subcontractors (service providers) exclusively for the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to users' data are mainly our customer service agents.

8. Incident notification

Despite all our efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the users involved so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our customers of all account security issues and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of the user of a website user is published without the user's knowledge. Only the assumption of the purchase of and its rights would allow the transmission of the said information to the possible purchaser who would in turn be held to the same obligation of data conservation and modification with respect to the website user.

9. Security

To ensure the security and confidentiality of personal data and personal health data, Arcotel SAS uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing personal data, Arcotel SAS takes all reasonable measures to protect them against loss, misuse, unauthorised access, disclosure, alteration or destruction.

10. Hypertext links " cookies " and internet tags

The website contains a certain number of hypertext links to other websites, set up with the authorisation of Arcotel SAS. However, Arcotel SAS does not have the possibility to check the content of the websites thus visited and will therefore assume no responsibility for this fact.

Unless the user decide to disable cookies, he agrees that the website may use them. The user can deactivate these cookies at any time and free of charge from the deactivation options offered to the user and recalled below, knowing that this may reduce or prevent accessibility to all or part of the services offered by the website.

10.1. Cookies

A cookie is a small information file sent to the user's browser and stored on the user's terminal (e.g. computer, smartphone), (hereinafter "cookies"). This file includes information such as the user's domain name, the user's Internet service provider, the user's operating system, and the date and time of access. Under no circumstances can cookies damage the user's terminal.

Arcotel SAS may process information about the user's visit to the website, such as pages consulted, and searches made. This information enables to improve the content of the website and the user's navigation.

Since cookies facilitate navigation and/or the provision of the services offered by the website, users can configure their browsers so that they can decide whether or not to accept them so that cookies are stored in the terminal or, on the contrary, whether they are rejected systematically or according to their issuer. Users may also configure their browser software so that cookies are accepted or rejected from time to time, before a cookie is likely to be stored on their terminal. Arcotel SAS informs the user that, in this case, the functionalities of its navigation software may not all be available.

If the user refuses to accept cookies on his or her device or browser, or if the user deletes cookies stored on his or her device or browser, the user is informed that his or her browsing and experience on the website may be limited. This could also be the case when or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

If necessary, Arcotel SAS declines all responsibility for the consequences linked to the degraded operation of the website and any services offered by Arcotel SAS, resulting from (i) the refusal of cookies by the user (ii) the impossibility for to record or consult the cookies necessary for their operation due to the user's choice. For the management of cookies and user choices, the configuration of each browser is different. It is described in the browser's help menu, which will tell how the user can change their cookie preferences.

At any time, users may choose to express and modify their wishes regarding cookies. Arcotel SAS may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to social networks on the website and if the user has accepted the storage of cookies by continuing his navigation on the website or mobile application, social networks can also store cookies on the user's terminals (computer, tablet, mobile phone).

These types of cookies are stored on the user's terminals only if the user consents, by continuing the navigation on the website or mobile application At any time, however, the user may withdraw their consent for to store this type of cookie.

10.2. Internet Tags

Arcotel SAS may occasionally use Internet tags (also called Tags, or action tags, one-pixel GIF, transparent GIF, invisible GIF and one-to-one GIF) and deploy them through a web analytics partner who may be located (and may therefore store the corresponding information, including the user's IP address) in a foreign country.

These tags are placed both in online advertisements allowing users to access the website, and on the latter’s various pages.

This technology allows Arcotel SAS to evaluate visitors' responses to the website and the effectiveness of its actions (for example, the number of times a page is opened, and the information consulted), as well as the user's use of this website.

The external provider may collect information about visitors to the website and other websites through these tags, compile reports on website activity for Arcotel SAS, and provide other services relating to the use of the website and the Internet.

11. Mediation of consumer disputes:

In accordance with the provisions of the Consumer Code, the customer has the right to make free use of the mediation service proposed by the Arcotel Group.
The proposed consumer mediator is the AME.
It can be entered:
- by Internet: www.mediationconso-ame.com;
-or by post (by completing the form available on the website): Consumer mediation AME- 197 Boulevard Saint-Germain - 75007 PARIS


The Customer is also informed of the existence of the European Online Dispute Resolution Platform that he can submit in the event of a dispute by following this link: https://ec.europa.eu/consumers/odr/.

12. Applicable law and jurisdiction

Any dispute relating to the use of the website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is attributed to the competent courts of Paris.

13. Right of Withdrawal

In accordance with article L 221-28 of the Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the Consumer Code, given the nature of the services provided.

The contract is therefore concluded definitively as soon as the booking is made by the Customer according to the terms specified in these General Terms of Sale.

14. Definitions


Tout professionnel ou personne physique capable au sens des articles 1123 et suivants du Code civil, ou personne morale, qui visite le site objet des présente conditions générales.

Benefits and services

Arcotel SAS provides its customers:


All the elements constituting the information present on the website, in particular texts - images - videos.

Customer information

Hereinafter called "information (s)" which correspond to all personal data that may be held by for the management of the user's account, customer relation management and for analysis and statistics purposes.


Internet user connecting, using the above-mentioned website.

Personal Information

"Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of Act No. 78-17 of 6 January 1978). The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GPDR: No 2016-679).